• Move people from homelessness into appropriate, stable housing while preventing others from becoming homeless.
• Set annual targets and publicly track homelessness, housing placements, treatment access and six- and 12 month housing retention.

• Establish one regional implementation plan involving Victoria, the CRD, Province, BC Housing, Island Health, police, Indigenous organizations, service providers, representative social and mental health workers.
• Clearly define responsibilities, share information and hold partners accountable, without creating another costly bureaucracy.

• Recognize that homelessness has many causes and no single housing model will work for everyone.
• Provide a complete range of options: rent assistance, transitional housing, supportive housing, complex care, recovery accommodation, Indigenous-led housing and permanent affordable homes.
• Use emergency shelters as temporary protection, not a permanent solution.

• Assess each person’s housing, health, treatment and support requirements.
• Create an individualized plan connecting people with suitable housing, health care, recovery and employment services.
• Develop new capacity in manageable phases using purpose-built housing, converted properties, nonprofit partnerships and rent supplements.
• Establish proper management, staffing and neighbourhood supports before opening each location.

• Expand access to assessment, detoxification, treatment, psychiatric care, recovery services and complex-care housing.
• Ensure outreach workers have appropriate places to take people who are ready to accept help.
• Press the Province and Island Health to provide the necessary treatment and continuing-care capacity.
• Respond promptly and lawfully when a person presents an immediate danger to themselves or others.

• Identify people at immediate risk of losing their housing and connect them with timely assistance.
• Provide rent support, mediation, legal help, health care and alternative housing before a crisis occurs.
• Prevent hospitals, correctional facilities, treatment programs and the child-welfare system from discharging people into homelessness.

• Keep parks, sidewalks and commercial entrances safe and accessible for everyone.
• Apply clear and consistent public space standards while providing outreach, shelter and appropriate services.
• Focus enforcement on violence, weapons, trafficking, exploitation and other serious criminal activity.
• Recognize that compassion and responsible management of public spaces must work together.

• Tie public funding agreements to clear objectives, measurable outcomes and transparent reporting.
• Track housing placements, housing retention, treatment completion, improved health and reduced emergency-service use.
• Provide effective organizations with stable funding while changing approaches that repeatedly fail to deliver results.

• Recognize that Victoria property taxpayers cannot carry provincial and federal responsibilities alone.
• Develop strong business cases and pursue senior-government funding for housing, health care, treatment and income support.
• Have the City contribute through land-use decisions, faster approvals, infrastructure coordination and local implementation.

Create a public homelessness dashboard reporting:

• Total and unsheltered homelessness.
• New entries into homelessness.
• Housing placements and retention.
• Supportive and complex-care capacity.
• Treatment availability and wait times.
• Encampment reductions.
• Emergency services use.
• Program spending and cost per successful outcome.